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The Dauphine
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Boulevard Winston Churchill
14400 Saint-Vigor-le-Grand
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+33 (0)2 31 92 40 61The crystal-clear FAQ
Is the Dauphine a filter?
No, this technology is based solely on vortex and active porcelain principles. There are no filters. So there's no need for regular filter replacement. The Dauphine uses no consumables.
What's the difference with a softener?
A water softener eliminates the magnesium and calcium responsible for limescale. It therefore only acts on the limescale content of the water. The Dauphine does much more: it makes water taste better, reduces the harmful effects of limescale, boosts water's cleaning properties...
Does the Dauphine remove limescale from water?
It does not remove magnesium and calcium from water (which are responsible for limescale formation). What it does do is reduce limescale's ability to adhere to surfaces. Instead of clinging, it runs off with the water. When it dries, a fine white talc-like film may appear. This can be removed with a simple wipe.
Does it consume electricity?
No, as the device is completely autonomous, it requires no electricity to operate. Water circulates through a specially designed vortex chamber, forming a vortex around the active porcelain.
How long does a Dauphine last?
A human life, if not more.
Is maintenance required?
Once installed, it is completely autonomous. No maintenance, no consumables and no electricity required.
Does the Dauphine take up space?
At 15.8 cm high and around 12.5 cm in diameter, its small size makes it ideal for installation in a house or apartment, especially in a manhole. It's also easy to take with you on long vacations or when moving house.
How do I install it?
Installation of the La Dauphine is relatively simple. It connects to the household's main water supply after the water meter or stopcock. It has one inlet and one outlet. It does not need to be installed level or straight, nor does it require a minimum inlet pressure.
Can I remove it when I move house?
Exactly. The Dauphine is easy to install and uninstall.
Where can I buy the Dauphine?
You can purchase our technology online via our website, or visit us in store at Au-Delà de l'Eau, Boulevard Winston Churchill, 14400 Saint-Vigor-le-Grand.
What are the delivery methods and costs?
Free delivery. You will receive your order within one week. Delivery will be made by carrier to the address you give when you place your order.
How do I edit an invoice?
The invoice is sent by e-mail automatically after purchase. If you lose it, please contact our customer service.
I have a delivery problem, what should I do?
Contact us at secretariat@eau-structuree.com and we'll find a solution together as soon as possible. That said, if your parcel arrives damaged, we advise you to refuse delivery.
Are there any payment facilities for buying La Dauphine?
We do offer easy payment terms: you can pay in 3 instalments, free of charge. The Dauphine can be purchased online via our website or at our premises. Don't hesitate to discuss it with our advisors at contact@eau-structuree.com or by telephone on 02.31.92.40.61.
Is the Dauphine guaranteed?
Yes, for 10 years (manufacturer's warranty). You can also exercise your right of withdrawal within 14 days (see our terms and conditions).
How can I get more technical information?
Please contact us. We'll be happy to answer any questions you may have.
I need advice on how to use my product. Who should I contact?
Contact one of our advisers directly on 02 31 92 40 61.
